betbaj Privacy Policy

betbaj ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses our online casino and sports betting services. This Privacy Policy ("Policy") describes, in clear and plain language, the categories of personal data we collect, the purposes for which we process it, the parties with whom it may be shared, the safeguards we apply to protect it, and the rights you hold in relation to your own data.

This Policy applies to all data collected through the betbaj website, mobile-browser platform, promotional communications, and any customer support interactions. It should be read together with our Terms & Conditions, which govern the overall relationship between betbaj and registered players.

If you have questions or concerns about any aspect of this Policy, or wish to exercise your data rights, please contact our Data Support team at [email protected]. All privacy-related enquiries are handled within Bangladesh Standard Time (BST, UTC+6) business hours and are typically acknowledged within 48 hours.

betbaj collects personal data only when it is necessary to provide our services, comply with legal obligations, or maintain the security and integrity of the Platform. The categories of data we collect are set out below.

2.1 Registration and Identity Data

When you create a betbaj account, we collect the following information:

• Full legal name as it appears on a valid government-issued identification document
• Date of birth (to verify that you are 21 years of age or older)
• Bangladeshi mobile phone number used to create the account
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

2.2 Identity Verification (KYC) Data

Before processing significant withdrawals or as part of our responsible gaming programme, betbaj may request identity verification documents, including:

• National Identity Card (NID) or passport scan
• Proof of address (utility bill, bank statement, or equivalent)
• Proof of payment method ownership (screenshot or statement from bKash, Nagad, Rocket, or your bank)

KYC documents are processed securely and retained only for as long as required by applicable law or our internal compliance obligations.

2.3 Transaction and Financial Data

betbaj records all financial transactions on the Platform, including:

• Deposit amounts, dates, and payment method references (e.g., bKash transaction IDs)
• Withdrawal requests, amounts, and processing status
• Bonus claims, wagering activity, and balance history
• Payment method identifiers (mobile wallet numbers, partial bank account references)

betbaj does not store full bank account numbers, full card numbers, or full mobile banking PINs. Sensitive payment credentials are handled exclusively by your payment provider.

2.4 Usage and Technical Data

When you interact with the betbaj platform, we automatically collect certain technical data necessary to deliver and improve our service:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session timestamps, pages visited, games played, and betting activity logs
• Referring URL and navigation path within the Platform
• Device fingerprint data used for fraud detection and duplicate account prevention

2.5 Communications Data

If you contact betbaj's support team, submit a complaint, or respond to a promotional communication, we retain records of that correspondence, including the content of messages, timestamps, and the channel used (email, live chat, or support ticket).

2.6 Cookies and Tracking Technologies

betbaj uses cookies and similar technologies to maintain session continuity, remember your preferences, and analyse aggregate usage patterns. Cookies used by betbaj are strictly functional or analytical in nature. We do not use advertising cookies to track you across third-party websites. You may control cookie settings through your browser, though disabling essential cookies may impair Platform functionality.

betbaj processes personal data only for specific, legitimate purposes. The table below summarises our primary processing activities and the legal basis for each.

betbaj does not sell, rent, or trade your personal data to third-party marketing companies. We do not use your personal data for automated decision-making that produces significant legal effects without human review.

betbaj does not disclose your personal data to third parties except in the limited circumstances described below. All third parties with whom we share data are bound by confidentiality obligations and are permitted to use your data only for the specific purpose for which it was shared.

4.1 Payment Processors

When you make a deposit or request a withdrawal, betbaj shares the minimum necessary transaction data with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank — solely to process the transaction. betbaj does not control the privacy practices of these independent payment providers. We recommend reviewing their privacy policies directly.

4.2 Game Studios and Content Providers

Games on betbaj are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (e.g., bet amounts, game round results) necessary to run the game engine and calculate outcomes. They do not receive your personal identity information unless explicitly required for regulatory audit purposes.

4.3 Fraud Prevention and Security Partners

betbaj works with specialist fraud-detection and cybersecurity service providers. These partners may receive hashed or pseudonymised technical identifiers (device fingerprints, IP addresses) to assist in identifying suspicious activity. They are strictly prohibited from using this data for any purpose other than fraud prevention.

4.4 Legal and Regulatory Disclosure

betbaj may disclose personal data when required to do so by applicable law, valid legal process, court order, or a competent regulatory or law enforcement authority. We will, where legally permissible, notify affected users of any such disclosure request prior to complying.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of betbaj's assets, your personal data may be transferred to the acquiring or successor entity. You will be notified of any such transfer and of any material changes to data handling practices that result from it, with reasonable advance notice.

betbaj retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the full duration your account remains open and active on the Platform.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping obligations.
• Identity verification (KYC) documents: Retained for five (5) years following account closure or the completion of the relevant verification process, whichever is later.
• Support correspondence: Retained for three (3) years from the date of the last interaction, or longer if the matter involves an unresolved dispute or legal proceeding.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for audit purposes.
• Technical and usage logs: Typically retained for twelve (12) months and then automatically purged unless required for an active investigation.

When data is no longer required, betbaj destroys it securely using industry-standard data sanitisation methods, ensuring it cannot be recovered or reconstructed.

betbaj employs a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key technical and organisational safeguards include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and betbaj's servers
• Encryption at rest for all sensitive personal data stored in our databases, including identity documents and payment references
• Access controls ensuring that only authorised betbaj personnel with a legitimate operational need can access personal data
• Regular security audits and penetration testing of Platform infrastructure
• Secure password hashing — betbaj never stores passwords in plain text; all passwords are hashed using modern cryptographic algorithms
• Session management controls that automatically time out inactive authenticated sessions
• Fraud monitoring systems that detect and respond to anomalous account activity in real time

While betbaj takes data security extremely seriously and implements robust measures, no digital platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own login credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

As a betbaj user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and provide a full response within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of the personal data betbaj holds about you, along with information about how it is being used and with whom it has been shared.

7.2 Right to Rectification

If any personal data betbaj holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your betbaj account settings.

7.3 Right to Erasure

You may request that betbaj delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw your consent and no other legal basis for processing applies. Note that we may be required to retain certain data beyond an erasure request to satisfy legal or regulatory obligations, including financial record-keeping requirements.

7.4 Right to Restrict Processing

You have the right to request that betbaj restrict the processing of your data in certain circumstances, such as while the accuracy of the data is being contested or while an objection is being assessed.

7.5 Right to Object

You have the right to object to betbaj processing your data on the basis of legitimate interest, including profiling for responsible gaming purposes. You also have the absolute right to object to the use of your data for direct marketing at any time, with immediate effect.

7.6 Right to Withdraw Consent

Where betbaj processes your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time by updating your marketing preferences in your account settings or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

betbaj's services are strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If betbaj discovers that an account has been created by or on behalf of a person under 21, that account will be immediately suspended and all associated data will be securely deleted, except where retention is required by law for anti-fraud or safeguarding purposes.

If you believe a minor has registered on betbaj, please notify us immediately at [email protected] so we can investigate and take appropriate action without delay.

With your consent, betbaj may send promotional communications via SMS or email regarding bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh campaigns, or BPL cricket season specials), new games, and platform updates. You may opt out of marketing communications at any time by:

• Updating your notification preferences within your betbaj account settings
• Replying "STOP" to any promotional SMS from betbaj
• Emailing [email protected] with the subject line "Unsubscribe"

Opting out of marketing communications will not affect your receipt of transactional messages related to your account (e.g., deposit confirmations, withdrawal notifications, security alerts).

betbaj reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the revised Policy on this page with an updated effective date and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this page periodically to stay informed about how betbaj protects your data.

Your continued use of betbaj following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms, subject to any rights you hold to object or withdraw consent as described in Section 7 above.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the betbaj Data Support team. We are committed to resolving all privacy-related matters promptly and transparently.

Contact email: [email protected]

Operating hours: 24 hours a day, 7 days a week. Privacy enquiries are handled during Bangladesh Standard Time (BST, UTC+6) business hours with a typical response time of 48 hours.